Willpowered Personal Training – Privacy Policy

(Last Updated: 01 November 2025)

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1. Information We Collect

• We collect information that you share directly with us - for example, when you create an account, sign up for coaching, or get in touch. This may include:

• Personal details such as your name, email address, and phone number

• Health and fitness data like your weight, measurements, goals, or relevant medical information

• Progress materials including photos or videos you choose to upload

• Payment details, which are securely processed through trusted third-party providers

• Communication records, including emails, messages, and check-ins

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2. How We Use Your Information

Your information helps us deliver and improve our services. Specifically, we use it to:

• Provide tailored fitness and nutrition coaching

• Develop personalised training and meal plans

• Track your progress and make adjustments as needed

• Communicate with you about your programme and updates

• Manage payments and account details

• Share relevant health, fitness, or educational resources

• Analyse and enhance our services for better client experience

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3. Information Sharing

We do not sell or exchange your personal data. Information is only shared in limited circumstances, including:

• Service providers: With reliable third-party partners that help us operate (such as payment processors or communication platforms)

• Legal obligations: When required to comply with law or protect our rights and safety

• Promotional use: Progress photos or testimonials may be used in marketing materials only with your explicit written consent

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4. Data Security

We take appropriate steps to keep your data secure and confidential. These include:

• Secure storage and encrypted data transmission

• Restricted access to authorised personnel only

• Routine security reviews and updates

Please note that while we strive for strong protection, no online system can guarantee complete security.

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5. Data Retention

• We hold your information only for as long as it is necessary to meet business or legal requirements:

• Coaching data is retained during your active programme and up to 12 months after completion

• Financial records are kept for 7 years in accordance with legal obligations

• You may opt out of marketing emails at any time

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6. Your Rights

You have full control over your personal data. You may:

• Request access to the information we hold about you

• Ask for corrections to inaccurate or incomplete data

• Request deletion of your data (where legally permitted)

• Object to certain types of data processing

• Request a copy of your data in a portable format

• Withdraw consent at any time if consent was the basis for processing

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7. Cookies and Tracking

Our website may use cookies and similar tools to improve your browsing experience. These can include:

• Essential cookies needed for website functionality

• Analytics cookies to help us understand site performance

• Marketing cookies used for advertising, only with your consent

You can adjust your cookie settings at any time through your browser preferences.

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8. Third-Party Services

We work with external services that help us operate smoothly. Each of these providers has its own privacy practices, such as:

• Payment platforms (e.g., Stripe, PayPal)

• Email and communication tools

• Analytics providers (e.g., Google Analytics)

• Social media networks

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9. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a child under 18 has provided us with personal information, please contact us so we can remove it promptly.

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10. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page along with a revised “Last Updated” date. We recommend reviewing the policy occasionally to stay informed.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out using the contact details below.

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By using our services, you acknowledge that you have read and understood this Privacy Policy.